Open a requestReport an incident or ask for service
↓Nubera customer support
Help when it
matters.
Use one Nubera support entrance for every request. Tell us what is happening and how it affects your organisation; the portal routes it to OVHcloud infrastructure support, Nubera’s Nutanix team or Nutanix vendor support.
Coverage that follows the technology
One entrance.
Three specialist routes.
The customer does not need to know which organisation owns the problem. The portal uses the affected service, business impact, configuration item and support entitlement to direct the case.
OVHcloud infrastructure
Hosting, physical infrastructure, networking and storage incidents are routed directly to OVHcloud’s support operation.
Infrastructure incident responseNubera Nutanix expertise
Nubera handles platform operations, configuration, lifecycle advice, changes and non critical Nutanix incidents.
Specialist managed serviceNutanix vendor support
Critical product incidents outside Nubera hours can be escalated to Nutanix’s global support organisation.
Production or Mission Critical supportSTANDARD SERVICE
Managed Platform
- 24/7 portal access and ticket submission
- 24/7 OVHcloud infrastructure response
- Nubera Nutanix support during business hours
- Nutanix vendor escalation according to entitlement
OPTIONAL SERVICE
Managed Platform Critical Care
- Nubera standby engineer for eligible P1 incidents
- 24/7 incident coordination across suppliers
- Incident bridge and customer communication
- Post incident review for major incidents
Exact response objectives, availability and escalation rights are defined in the customer’s Nubera, OVHcloud and Nutanix support agreements.
New support request
Give us the context.
We will take it from here.
This demonstration shows the customer experience we can connect to HaloPSA. In the live version, the customer, contract and SLA can be recognised automatically.
01
One clear route for incidents, questions and service requests.
02
Contract aware priority based on impact, urgency and SLA.
03
Visible progress through email updates and the customer portal.
✓
Demo request created
We have the context.
Your demonstration reference is NUB-0000. The live portal will select the correct support route using your service, impact and entitlement.
No information has been transmitted in this offline demonstration.Powered by HaloPSA
One place for every customer conversation.
Customer portalNUBERA / SUPPORT
03Open
01Awaiting you
12Resolved
NUB-1842Platform health warningIn progress
NUB-1836Capacity planning requestAwaiting you